Terms, Costs, Complaints

The following definitions apply in all cases:

• “Terms” shall mean these Terms      of Business;
• “us” or “we” or “our” or “firm”      shall mean: the law firm of      Justice Law Ltd;
• “you” or “your” shall mean our      client;
• “Contract”: the agreement      between us and you relating to the provision of our services;
• “Client Care Letter”: our letter      referring these Terms to you and setting out any other special terms      including the work you have asked us to do and the individuals who will      handle it at our firm. Any conflict between the Client Care Letter and      these Terms shall be read in favour of the Client Care Letter; 
• “Disbursements”: any costs or      payments that we incur on your behalf in connection with providing our      services, e.g. Counsels’ fees, agents’ fees, couriers’ fees, etc;
• “Estimate”: a provisional      estimate of our fees, which is not intended to be legally binding;
• “Quotation”:  a firm indication of what our costs shall      be for acting for you. 

Our Client Care Letter, these Terms, and any written amendments that we agree with you shall form the Contract. This Contract will be concluded when you:

• confirm that the provisions of our  Client Care Letter are agreed; or  give us any specific instructions to act on your behalf, request advice from us, or after you have received our Client Care Letter and you have raised no objections to their provisions 

2000 may apply to your matter, giving you the statutory rights to terminate the Contract within a cooling off period of seven working days beginning with the day after the Contract was concluded. The Regulations also say that we should complete our work within 30 days of the day after you asked us to work for you, unless otherwise agreed. In this respect, subject to any contrary term in our Client Care Letter, our agreement with you is on the basis that we shall not be required to meet the 30 day deadline, given our services generally require more time to complete. Your acceptance of these Terms (see clause 2 above) constitutes agreement that we will not complete our work for you within 30 days.

The Cancellation of Contracts made in a Consumer’s Home or Place of Work etc. Regulations 2008 may also apply where our contract with you was made away from our office. These Regulations give you the statutory right to terminate the Contract within a cooling off period of seven days.

If either Regulations apply to our contract with you, we will send you a Notice setting out your rights to cancel.Are your customers raving about you on social media? Share their great stories to help turn potential customers into loyal ones.

Subject to our Client Care Letter, or unless otherwise agreed to the contrary in writing, our advice shall not include advice on matters relating to:

• The laws of any jurisdiction      other than England and Wales; or
• Taxes or duties (other than      Stamp Duty); or
• Financial planning; or
• Accounting.

If you are a company, partnership or other organisation, we may accept instructions from anyone within your organisation unless you have written to us identifying which individuals we are to take instructions from.

When our Contract is with more than one person, unless otherwise agreed in writing, we may:

• Accept instructions from any one      of those persons on behalf of all; and 
• Correspond with any one of those      persons on behalf of all.

The law requires solicitors to obtain satisfactory evidence of the identity of their clients, where relevant, other beneficiaries to a transaction and, in some cases, the source of funds. This is a legal requirement on solicitors who deal with money and property on behalf of their clients, primarily to guard against them being used by persons wanting to launder money, which is a criminal offence. To comply with the law, we need to obtain evidence of your identity as soon as possible. Our practice is to keep copies of: 

a. Documents to verify your identification and signature e.g. current passport, driving licence, current national identity card. 

b. Documents to verify your address such as gas, electric, council tax or water rates bill, bank or credit card statements – all less than 3 months old. 

If you cannot provide us with the specific identification requested, please contact us as soon as possible to discuss other ways to verify your identity and/or authority to instruct us. If you cannot satisfy these requests promptly, we have the right to cancel the Contract immediately on giving written notice to you.

We may ask you to bring the originals of these documents to the office and we will take photocopies for our files. We advise against sending valuable documents such as passports, identity cards and driving licences through the post. If you cannot provide us with the specific identification requested, please contact us as soon as possible to discuss other ways to verify your identity. We may ask you to update these records from time to time.

We are under a professional and legal obligation to keep your affairs confidential. This obligation is however subject to a statutory exception: all UK law firms are subject to reporting, disclosure and other requirements imposed by the UK regulators or laws, such as if it concerns HM Revenue and Customs, money-laundering, the proceeds of crime and terrorist financing. These requirements can override our usual duty of confidentiality to you. In addition, these requirements may oblige us to ask you to provide us with information that may be relevant for legal or regulatory purposes at any time. Any failure by you to provide any information of this sort shall entitle us to cancel this Contract on giving immediate written notice to you.

We are required by law to make a disclosure to the Serious Organised Crime Agency where we know or suspect that a transaction may involve money laundering or terrorist financing. If we make a disclosure in relation to your matter, we cannot to tell you that a disclosure has been made and we may have to stop working on your matter for a period of time and may not be able to tell you why.

The individuals named in our attached Client Care Letter shall have primary responsibility for your work but may delegate appropriate parts of the work to our junior lawyers or other staff acting under proper supervision. You will be assigned a director at the outset who will have overall responsibility for the work carried out for you. 

If you instruct us in relation to issues that fall outside the range of work that is normally done by the named individuals in our attached Client Care Letter, we may refer you to external lawyers, barristers, experts and other lawyers within the firm who can assist you. Sometimes we also ask other companies or people to do certain work on our files, such as mail handling, word processing, photocopying, telephone call handling, or other work to help reduce costs for our clients, to ensure this is done promptly and as may be required. We will always seek a confidentiality agreement with these outsourced providers and therefore seek to ensure that such providers have taken all appropriate steps to protect your confidential information. If you do not want such aspects of your file to be outsourced, please tell us as soon as possible.

Our fees are usually based on the time we spend dealing with your matter but may also be calculated by reference to other criteria, such as the value of any property involved, any skill and specialised knowledge that may have been required, and the degree of urgency.

The amount of time taken is generally valued at an hourly rate for the individual concerned. Time is recorded in six minute units (1/10th of an hour). Our current hourly rates are set out below. We may increase our hourly rates in the course of any matter on which we are working on for you and we shall notify you if this should be the case. We generally review our rates once each year. 

Unless we agree to the contrary, any time spent by our lawyers in travelling or in waiting to attend any meetings, Court hearings, etc shall be calculated with reference to the hourly rates of the lawyers in question.

Our fees are subject to Value Added Tax (VAT) where applicable. You will provide us with all relevant information in this respect. If your information proves to be incorrect, you shall reimburse us on demand for any interest, penalties or legal costs which we incur as a result. 

Our fees are payable irrespective of whether a matter proceeds to completion. Once we have sent you a bill of costs we shall be entitled to pay our fees out of any sums that we receive or hold on your behalf, such as the proceeds of a sale of property.

In litigation matters, unless we agree otherwise, for example by entering in to a Conditional Fee Agreement, we will be entitled to be paid costs greater than those which may be recovered from another party to the proceedings.

We will keep you updated about fees as the matter progresses, in particular, we will tell you how much the fees are at regular intervals. We will explain to you any changed circumstances which will or are likely to affect the amount of costs, the degree of risk involved and the cost-benefit to you of continuing with your matter. 

We will inform you as soon as it appears that a cost estimate or agreed limit may be exceeded.

For photocopying and printing over 5 A4 pages, we charge for postage + 30p/ page + £40 for attendance. It is impossible to predict the total costs accurately, unless we have a written agreement on our fixed costs.

Work done by: 

A: Dr D. Simba, solicitor advocate and by   other Solicitors with over 8 years’ experience after qualification, and by   directors: £270 per hour

 B: Solicitors, lawyers or fee earners with   4-7 years post-qualification  experience: £240 per hour

 C: Solicitors, lawyers or fee earners with   0-3 years post-qualification  experience £210 per hour

 D: Trainee solicitors, paralegals and other staff of equivalent experience £180  per hour

Disbursements: We may need to incur some other costs directly on your behalf such as court fees and experts fee. We will provide you with an estimate once you have given us clearer instructions. Value added tax, at the prevailing rate [currently 20% for legal services], will also be added to each fee-note. We are currently not registered for VAT.

In addition to our fees, you shall also pay to us, with VAT if applicable:

• All Disbursements we make or      incur on your behalf; 
• The costs of copying and      scanning of documents;
• The cost of any foreign      telephone calls that we make on your behalf; 
• The cost of all travel and      accommodation reasonably incurred by us.

We may require you at any time either to pay us sums in advance (a payment on account) of any Disbursements or costs that we may have to incur, or to make any payments of this sort yourself direct to the provider in question.

We are professionally bound to pay barrister’s fees once a barrister has been instructed on your behalf. We will obtain your prior agreement to the instruction of a barrister or any other third parties and we will ask you to make payments in advance to us to meet fees associated with their involvement.

Estimates and Quotations are generally based upon your initial description of the matter in question and upon any documentation that you might have given us to consider. Such information may not be sufficient to give an Estimate or Quotation, particularly if documentation needs to be prepared or negotiated, or if any complicated legal points are involved. 

Where an Estimate or Quotation is given, it must be in writing to be of any effect. Such effect will in any event be limited in that sometimes a matter is more complicated than we could reasonably have expected from your description or from a preliminary review of that documentation, or unforeseen issues arise as a matter progresses which have a bearing on the amount of time which we need to spend, or upon any Disbursements or other costs which need to be incurred. We shall advise you of any such changes in circumstance, as these matters will fall outside the scope of any Estimate or Quotation which we have given. We shall seek to agree with you an additional fee for such matters, but if no agreement is made, we shall have the right to cancel this Contract on giving written notice to you. 

If it is not possible to calculate our charges with reference to a Quotation we have given, they shall be determined with reference to our hourly rates.

Unless we specifically advise to the contrary, all Estimates and Quotations are exclusive of VAT, Disbursements and other costs.

We reserve the right to require you to pay one or more sums on account of our fees and/or any likely Disbursements or costs at any time before and/or during the course of the work. Any sums we ask you to pay on account may include an element to reflect any VAT that may be chargeable. These sums will be held in your name in our client account accruing interest. Interest will be calculated and paid to you at the rate set by Barclays Bank Client Premium Account. That of course may change. The period for which interest will be paid normally runs from the date(s) when funds are received by us until the date(s) on the cheque(s) issued to you. 

From these sums, we shall be entitled to settle our invoices for fees, Disbursements or costs after we have advised you of the fees, Disbursements and costs in question. If it transpires that our invoiced amounts at the end of a matter are less than the sums that we are holding on account, we shall refund the balance to you.

In matters

We will hold any funds which you remit to us to be held on your behalf in our client account(s). We will only hold your money at a bank or building society where the monies are held at a branch (or head) office in England and Wales.

We currently have our client account(s) at Barclays Bank. We may subsequently open further client accounts at different banks and/or transfer client funds from time to time from one account to another. Whilst we monitor circumstances relating to our bankers and take such action we feel is necessary to protect our finances, we may not be liable to repay money lost through a banking failure. If you are acting in the capacity of a private individual or small business, you may be eligible to obtain compensation from the Financial Services Compensation Fund (FSCF) up to a maximum of £85,000 per person per authorised institution in the event of the bank failing. The compensation limit applies to one individual per failed entity, and so if you hold personal monies with the same bank (or member of a group to which it belongs), the limit remains at £85,000. If at any time you wish your funds to be held in a specific account or in any particular bank or in any other way you should advise us as soon as possible and confirm any such instruction in writing. We undertake no responsibility to advise you where or how your funds should be held.

Subject to any special terms in our attached Client Care Letter, billing frequency is at our discretion depending on such criteria as the nature of the matters on which we have been asked to act, the amount of our unbilled fees and the amount of time that is being spent on your matters. We generally invoice our clients on a monthly or quarterly basis and on completion of the transaction. Our invoices are payable in full upon receipt.

If any of our invoices are not paid within 30 days of their delivery to you:

• We may charge you interest on      the outstanding amounts at the rate payable on judgment debts OR      at the rate of 4% above the base rate of Barclays Bank; and
• We have the right to suspend      work on any matters on which you have asked us to act, or to cancel all or      any of our Contracts with you on giving you immediate written notice; and
• Where we are acting for you in a      matter before a Court or Tribunal we have the right to apply to that Court      or Tribunal to be taken off the record as your lawyers in relation to any      legal matter in which we are representing you on giving you 7 days written      notice.

Where our attached Client Care Letter is addressed to more than one person, or where we have agreed with the addressee of our Client Care Letter to act for another person as well, each of you shall be jointly and severally liable for our fees and disbursements and other costs, so that each of you is jointly responsible for ensuring that our bill is paid, and we can pursue all or any one of you for the whole amount that is due to us. This shall be the case regardless of any agreement you may have entered into with anyone else regarding the payment of our fees, disbursements, and other costs.

Our bills can be paid by cheque or bank transfer. Our policy is [not to accept cash from clients/to only accept cash up to £900. If you try to avoid this policy by depositing cash directly with our bank, we may decide to charge you for any additional checks we decide are necessary to prove the source of the funds as per clause 6 above. Where we have to pay money to you, it will be paid by cheque or bank transfer. It will not be paid in cash or to a third party unless we are satisfied payment to a third party does not contravene any anti-money laundering laws or regulations

Our invoices contain a brief summary of the work that we have undertaken for you and the Disbursements and costs that have been paid out on your behalf in relation to the matters on which you have asked us to act. A more detailed description can be provided if needed. If you object to the amount of our fees, you may be entitled to object to the bill by making a complaint to the Legal Ombudsman. If your complaint relates to our bill then you may also have the right to have the bill assessed under the Solicitors Act 1974 (Part III). 

In order to carry out our services in a prompt, effective and professional manner, we shall require your full co-operation and assistance throughout the duration of this Contract. This means that we expect to receive clear, timely and accurate instructions from you and to be provided with documents promptly upon request. In litigation matters you are required by the Civil Procedure Rules to safeguard any documents which are likely to be required for disclosure and we will give you further guidance on the types of documents which you are obliged to disclose, as necessary. 

We will explain to you the legal work required as your matter progresses and provide you with updates, such as the likely timescales, costs and whether the costs still justify the risks.

We are happy to receive queries by telephone, email, fax or letter. The person with responsibility for your matter can be reached by telephone, and/or email, as well as by letter. If he or she is unavailable to take a call, he or she will attempt to return your call the same day but if that is not possible, then your call will be returned within 2 working days. Written correspondence (which includes letters, emails, and faxes) will generally be replied to within 5 working days unless further investigation and/or inability to contact others prevents this. If your correspondence is marked urgent or a specific reply date is requested, we will do our best to prioritise it accordingly. 

Our normal office hours are 9 AM to 5 PM Monday to Friday except on Public Holidays although, occasionally, appointments may be made outside those hours as circumstances dictate. It is generally not possible to see people arriving without appointments so please contact us should you wish to see the person with responsibility for your matter in person in order to make an appointment 

17. COMPLAINTS

We are committed to providing high quality legal advice and client care. However, if there is any aspect of our services that you have received, which you are unhappy about, or if you are unhappy about the bill, please contact fee earner dealing with your or the Managing Director by email at law@justicelaw.co.ukOR by post to Justice Law Ltd, Solicitors, Claydon House, 1 Edison Road, Aylesbury, Bucks HP19 8TE. We have a procedure in place which details how we handle complaints, which is available on written request. We have eight weeks to consider your complaint and aim to provide an initial response to most complaints within 28 days. If you are not satisfied with our handling of the complaint and/or we have not resolved it within this time, then you can ask the Legal Ombudsman of PO Box 6806 Wolverhampton WV1 9WJ to consider the matter, but only after you have made a formal complaint to us. Please note that if you wish to take up a complaint with the Legal Ombudsman then you should do so no later than six months after the date of our final written response to your complaint, or within a year of the act or omission about which you are complaining occurring (or you becoming aware of it).

18. LIMITATION OF LIABILITY 

As solicitors we are permitted to put a reasonable limit on our liability to our clients provided that: 

• The limit on our liability is      not below the minimum level of cover required by the Solicitors’ Indemnity      Rules (currently £3,000,000 for companies); and 
• We can only limit our liability      to the extent that the law allows. In particular, we do not limit our liability for death or personal      injury resulting from our negligence.

Our liability to you shall therefore be limited as follows:

• Irrespective of the legal      grounds on which any claim against us is made, unless we expressly state a      higher amount in our Client Care Letter accompanying these Terms, our      liability and loss to you (including any liability for negligence other      than for death or personal injury) shall be subject to an aggregate limit      of £3 million for all claims and losses resulting from: 
  • one act error or       omission;
  • one series of       related acts or omissions;
  • the same act or       omission in a series of related matters or transactions;
  • similar acts or       omissions in a series of related matters or transactions.
• For the purposes of this clause,      a claim against any one or more of our [partners] assistant solicitors,      employed barristers, any other members of our staff (whether employees or not)      and any company or its employees handling outsourced work as per clause 8      above, arising from one matter or transaction, shall be regarded as a      single claim against us and our liability to you shall be limited      accordingly.
• We will not be liable for any      consequential, special, indirect or exemplary damages, costs or losses or      any damages, costs or losses attributable to lost profits or      opportunities.

We shall not be liable to you for any failure to provide our services caused by matters beyond our reasonable control.

We are authorised and regulated by the SRA, whose Code of Conduct, including its professional rules, principles and guidance apply to us. We are not authorised by the Financial Services Authority. If, while we are acting for you, you need advice on investments, we may have to refer you to someone who is authorised to provide the necessary advice. However, we may provide certain limited investment advice services where these are closely linked to the legal work we are doing for you. This is because we are members of the Law Society of England and Wales, which is a designated professional body for the purposes of the Financial Services and Markets Act 2000. 

This firm is not authorised by the Financial Services Authority. However, we are included on the register maintained by the Financial Services Authority so that we may carry on insurance mediation activity, which is broadly the advising on, selling and administration of insurance contracts such as defective title indemnity insurance in conveyancing matters and after-the-event insurance in litigation matters. This part of our business, including arrangements for complaints or redress if something goes wrong, is regulated by the Solicitors Regulation Authority. The register can be accessed via the Financial Services Authority website at www.fsa.gov.uk/register. 

The Law Society is a designated professional body for the purposes of the Financial Services and Markets Act 2000 but responsibility for regulation and complaints handling has been separated from the Law Society’s representative functions. The Solicitors Regulation Authority is the independent regulatory body of the Law Society and the Legal Ombudsman is the independent complaints handling body. 

If you are unhappy about any insurance mediation advice we have given you then you should follow our complaints procedure (see Complaints at clause 17).

The Firm has effected professional indemnity insurance cover which meets or exceeds the requirements of the SRA. In the event of any failure by the Firm to meet its liabilities, apart from such insurance, the Solicitors’ Compensation Fund is in place, from which grants may be given to those who have suffered loss by reason of the dishonesty of a solicitor or an employee in connection with a solicitor’s practice or in connection with a trust of which the solicitor is a trustee. You are not entitled to the protections offered by the SRA compensation fund, for instance where non-legal services provided by the firm are unregulated by the SRA.

We have the following rights to cancel this Contract on giving immediate written notice:

• If our own interests conflict      with yours; or
• If a conflict of interests      arises between you and any of our other clients in relation to the same or      related matters, or there is a significant risk that this might happen; or
• If any instructions you give us      conflict with our professional duties or obligations as solicitors. 

You may immediately terminate the Contract in writing at any time if you wish us to stop acting for you. We may also cancel the Contract:

• If we have good reason to do so      an on giving you reasonable written notice; or
• If we believe there are      circumstances that justify an immediate cessation of the work that we are      doing for you; or 
• In the circumstances provided      for in other clauses of these Terms.

Circumstances that might justify our ceasing to act for you under the first two bullet points above would include a non-payment of any of our invoices, your failure to make any payment on account or to settle any Disbursements or costs which we have requested, or your failure to give us the instructions that we might reasonably expect in relation to your matter(s). 

In the event that we cancel the Contract and cease acting for you, we shall be entitled to charge you a fee for all the time spent by us up to cancellation, and all the Disbursements and costs we have incurred or may be liable for up to that point in time. If it is not possible to calculate our fee with reference to a Quotation that we have given, our fee shall be calculated on the basis of our hourly rates.

We are entitled to retain our files and any documents we are holding on your behalf until you have paid all our invoices (a lien). Unless you have already asked us to return any papers to you, we shall keep all files relating to your completed matters in storage for not less than 6 years, either in their original form or on some other retrievable medium. After the end of that period, those files will be destroyed, although this shall not apply to any original documents that you have specifically asked us in writing to keep in safe custody for you.

We do not normally make a charge for retrieving stored papers which relate to current matters, although we reserve the right to charge you for any time spent in retrieving papers relating to completed matters and for any time spent in reading the file, writing letters, or doing any other work at your request. This is normally £20 plus 20 pence for each page of A4 document to cover our retrieval, photocopying/ scanning and postage costs.

We reserve the right to charge for storage from the time a matter is completed in the case of deeds, wills or documents and after six years in the case of records [insert details of charges for deed packets.

Where we are asked to retrieve a deceased’s will and associated papers we incur a cost in doing so. As such we reserve the right to charge 20 plus 20 pence for each page of A4 for such retrieval where we are not also instructed to handle the estate.

If you ask us to send any documents to anyone else, we shall not be liable for any loss or damage that occurs to those documents after they leave our possession. You should also note that, unless we believe it might be appropriate to do so we will not ordinarily make copies of any lengthy or bulky documentation which we send to anyone else, unless you specifically ask us to do so, and pay our copying charges.

Unless otherwise agreed, we may use conventional (unencrypted) email to communicate with you and anyone else that is involved in any matter on which you instruct us. You acknowledge that conventional email may present security risks in certain circumstances and you shall be taken to have accepted those risks unless you tell us not to use that means of communication. 

If you would like us to use encrypted email for communication purposes you should notify us in writing. We will endeavour to do so, but this shall also be subject to us making the necessary arrangements with you and any other recipients.

If you do not want us to fax you at any fax number where we might ordinarily think you may be contactable, you must inform us of this in writing and provide us with any fax number(s) you wish us to use.

Please note that in order to protect the integrity and security of our IT systems, we may prohibit the receipt and opening of certain types of electronic files by our staff and you should note our internal IT procedures may also impose a delay on our ability to open and deal with certain types of electronic files.

Please also note that we may record and monitor telephone, fax and email communications that are made to or from our offices and staff for the purposes of the Telecommunications (Lawful Business Practice) (Interception of Communications) Regulations 2000.

If we should recommend the services of anyone to you such as accountants, surveyors, trade mark and patent agents, foreign lawyers, or anyone else, we shall do so in good faith and this shall be the sole extent of our liability with regard to the recommendation in question.

If we receive requests for information of an auditing nature from you, your accountants or auditors, we may address our response to you and we may charge you for the time spent in addressing these enquiries at our normal hourly rates.

External firms or organisations may conduct audit or quality checks on our practice to ensure compliance with mandatory requirements such as the regulatory standards and/or voluntary standards such as Lexcel or ISO 9001. Such external firms or organisations are required to maintain confidentiality in relation to your files. We operate our own in-house file review process to ensure our own quality standards are adhered to and personnel involved in the review process are bound by the firm’s confidentiality obligations.

Unless we specifically agree to the contrary in writing, we shall act only on your behalf in relation to the work that we do for you and the Contracts (Rights of Third Parties) Act 1999 shall not apply.

Any legal advice that we give you is for your own use only and we shall not be liable to anyone else in relation to that advice (including anyone that you pass or transmit it to) unless we expressly agree to be liable to the recipient(s) in writing.

If you are a private individual we shall only use any personal data that we have relating to you for the following purposes:

• To identify you as a client of      this firm, to confirm any information you have given us and to keep your      records up to date;
• To provide you with legal      services; 
• To process any payments from      you; 
• To send you information      regarding our products and services, including any products and services      that we may supply in conjunction with anyone else, unless you ask us not      to do so; 
• For review and analysis in      connection with the management of our practice;
• For legal and regulatory      compliance; and
• For producing statistics and      other information relating to our business, including statutory returns,      providing this shall not identify you personally.

Our use of that information is subject to your instructions, the Data Protection Act 1998, and our duty of confidentiality. Please note that our work for you may require us to give information to third parties such as expert witnesses and other professional advisers. Except in certain circumstances, you have a right of access under data protection legislation to the personal data that we hold about you and you should ask us should you need to access this data.

In conveyancing matters when acting for you as a purchaser, we may also be acting for your proposed lender and as such we have a duty to fully reveal to your lender all relevant facts about the purchase and mortgage. This includes but is not limited to:

• Any differences between your      mortgage application and information we receive during the transaction; 
• Any cash-back payments or      discounts that a seller is giving you. 

If you have been referred to us by an introducer with whom we have a financial arrangement:

• We shall not disclose your      information to that introducer unless you consent;
• We shall make clear the amounts      involved in your client care letter;
• If we also act for the      introducer in the same matter and a conflict of interest arises, we may      have to cease acting for you;
• Any advice we give will be      independent and you can raise questions on all aspects of the matter.

We are prevented by law and regulations from making a secret profit from our relationship with you. If any occasion arises where there is potential for us to earn a commission or financial benefit (such as a discount or rebate), for instance if we introduce you to another practice to undertake work for you which we cannot do ourselves, we will establish a separate written agreement with you to deal with the acceptance and allocation of any such commission or financial benefit arising.

We are committed to encouraging and promoting equality and diversity in all of our dealings with clients, third parties and employees. Please contact us if you would like a copy of our equality and diversity policy.

The details of our Professional Indemnity Insurance and the territorial coverage of the policy are available in each of our offices and are available upon request. 

Any dispute or legal issue arising from our Terms of Business will be determined by the law of England and Wales, and subject to the exclusive jurisdiction of the English and Welsh courts, notwithstanding that you may be based, or our services may be provided to you, elsewhere.

Please sign the agreement below. Please return the signed copy to us and keep a signed copy for your own records. 

AGREEMENT

By giving us any specific instructions to act on your behalf, requesting advice from us after you have received our Client Care Letter you confirm that you have read and understood the terms and conditions set out in this Terms of Business. 

You confirm that you agree and accept these terms and conditions and confirm that: 

1. You do understand that there are other ways of funding my claim, 

2. If you are on income support, low income or some welfare benefits, and in certain cases you may qualify for public funding (legal aid). You are aware that your local Citizens Advice Bureau can provide you with further information. 

3. You are aware that other sources of funding this matter include trade unions, legal expenses insurance and home insurance, and that may other solicitors and barristers also offer no-win-no fee services